Remote Revenue Operations Supervisor (ROPS)

Overview

The Remote Revenue Operations Supervisor (ROPS) is responsible for providing leadership and direction to analysts in the ROPS special projects and analytics team, while executing strategic initiatives and improving processes.

In Short

• Supervises and mentors a team of analysts.
• Leads special projects and analytics initiatives.
• Ensures high-quality customer service.
• Conducts performance management and development reviews.
• Participates in Continuous Quality Improvement (CQI) projects.
• Performs root cause analysis on datasets.
• Maintains reporting continuity and integrity.
• Communicates effectively with all organizational levels.
• Assists in hiring and training new teammates.
• Champions DaVita's mission and values.

Requirements

• Bachelor's degree in relevant fields or equivalent experience.
• 10+ years of experience in healthcare analytics.
• Proven supervisory experience.
• Strong data analysis skills, proficient in SQL and Excel.
• Excellent communication and leadership skills.
• Critical thinking and problem-solving abilities.
• Ability to work under tight deadlines.
• Experience in project management.
• Willingness to foster a positive team environment.
• Attention to detail and follow-through.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401(k) match and paid time off.
• Support for family resources and counseling services.
• Professional development programs available.
• Access to virtual leadership and development courses.
• Opportunity to grow within the company.
• Competitive total rewards package.
• First-day eligibility for benefits.
• Focus on community and belonging within the workplace.
• Equal opportunity workplace commitment.