Player Support Agent (Russian) - Remote

Overview

As a junior Player Support Agent, you will join a passionate team providing top-class support to game developers and publishers, enhancing player experiences worldwide.

In Short

• Process community support requests.
• Familiarize with supported games.
• Stay updated on workflows and policies.
• Utilize ticketing and social media platforms effectively.
• Creatively solve daily challenges.
• Assist in data tracking and reporting.
• Support managers with various tasks.
• Meet performance KPIs.
• Enforce community rules fairly.
• Report issues and trends in games.

Requirements

• Native Russian speaker with strong communication skills.
• Excellent interpersonal and organizational abilities.
• Advanced knowledge of Google Workspace.
• Ability to multitask and work independently.
• Familiarity with gaming social media platforms.
• Passionate about video games.

Benefits

• Opportunities for skill improvement.
• Diverse gaming projects to work on.
• Collaborative multicultural team.
• Ongoing training and professional development.