Client Success Manager - Parcel - Remote

Overview

The Client Success Manager plays a pivotal role in ensuring the satisfaction and retention of our valued clients in our parcel division, responsible for building relationships and providing solutions.

In Short

• Full-time position with remote work options.
• 10% - 15% travel required for client meetings.
• Manage client relationships and ensure satisfaction.
• Conduct business reviews and identify areas for improvement.
• Analyze client data to drive product value and renewals.
• Escalate client concerns and advocate for their needs.
• Collaborate with different departments for process improvements.
• Engage with clients through various communication channels.
• Own your book of business and maintain strong client relationships.
• Support the organization's vision and values.

Requirements

• Bachelor’s degree preferred.
• Experience in client management or related roles.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Knowledge of Transportation and parcel industry dynamics.
• SaaS experience is valued.
• Proficiency in Microsoft applications, especially Power BI, HubSpot, Jira, Confluence.
• Detail-oriented and self-starter.
• Excellent written and verbal communication skills.
• Strong work ethic.

Benefits

• 3 weeks of PTO in the first year, 4 weeks in the second year.
• Half-day Fridays during summer months.
• Hybrid work schedule for local employees.
• Affordable medical, dental, and vision coverages.
• 6% 401k match after the first year.
• Free snacks and drinks at the office.
• Casual atmosphere and supportive culture.
• Encouragement of community service and volunteering.