Client Success Manager - Remote

Overview

Mission Minded is seeking a skilled Client Success Manager to join our team on a contract-to-hire basis. This role plays a central function in ensuring the smooth, high-quality delivery of our brand strategy and creative work. You’ll act as a bridge between our clients and internal teams, managing timelines, deliverables, communications, and coordination from kickoff through completion.

In Short

• Guide new clients through onboarding, ensuring alignment and clarity.
• Act as a client liaison throughout the project lifecycle.
• Develop and manage detailed project plans.
• Coordinate cross-functional teams to ensure project momentum.
• Proactively identify project risks and manage internal reviews.
• Track team capacity and project workload.
• Contribute to project and client engagement processes.
• Support client retention and satisfaction.
• Participate in agency-wide meetings and initiatives.
• Potential for full-time conversion based on fit.

Requirements

• 5+ years of experience in project management.
• Proven track record managing complex client projects.
• Exceptional organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Experience working with cross-functional teams.
• Adept at using project management tools.
• Comfort with ambiguity and changing priorities.
• Passion for mission-driven work.

Benefits

• Remote work flexibility.
• Contract-to-hire opportunity.
• Potential for full-time conversion.
• Collaborate across U.S. time zones.