NOC Technical Leader - Remote

Overview

Trafilea is seeking a NOC Technical Leader to oversee the day-to-day functioning of the NOC, ensuring 24/7 coverage and optimizing performance.

In Short

• Oversee the day-to-day functioning of the NOC.
• Respond promptly to incidents and troubleshoot issues.
• Collaborate with IT and other teams to optimize NOC performance.
• Utilize tools like Datadog and PagerDuty for monitoring.
• Implement proactive measures to prevent downtime.
• Analyze and report on key performance indicators.
• Lead the transition to NOC 2.0 with advanced solutions.
• Train stakeholders on new systems and processes.
• Identify areas for improvement within the NOC framework.
• Stay informed about industry best practices.

Requirements

• Proven ability to apply technical operational knowledge.
• Good coding standards and ability to promote them.
• Experience with incident response and troubleshooting.
• Familiarity with monitoring tools like Datadog and PagerDuty.
• Strong analytical skills for performance reporting.
• Leadership experience in a technical environment.
• Ability to work with cross-functional teams.
• Knowledge of emerging technologies relevant to NOC operations.

Benefits

• Opportunity to work in a dynamic tech e-commerce group.
• Collaborate with cross-functional teams.
• Contribute to innovative projects in e-commerce.
• Be part of a company focused on body positivity.
• Work in a rapidly growing global player.