Implementation Project Manager - Remote

Overview

The Implementation Project Manager is responsible for leading new client implementations of the SAFE evidence management platform, ensuring a smooth onboarding experience by guiding clients through system setup, data migration, workflow configuration, and training.

In Short

• Manage new client onboarding and training to drive high adoption and satisfaction rates.
• Help clients map and translate their existing processes into the system’s capabilities.
• Configure SAFE to align with each client’s unique operational needs.
• Define, document, and manage project scope and client requirements.
• Oversee project timelines and deliverables to ensure timely implementations.
• Identify potential risks and issues early, developing mitigation strategies.
• Coordinate client testing and validation of configured systems.
• Oversee the transition from implementation to support for long-term success.
• Coordinate with internal teams to resolve issues and ensure seamless delivery.
• Maintain thorough project documentation.

Requirements

• Bachelor’s degree in Business, Information Technology, Project Management, or related field.
• 3+ years of experience managing software implementation projects.
• Strong understanding of project management methodologies and tools.
• Exceptional communication and client relationship skills.
• Ability to translate technical concepts into practical workflows.
• Highly organized, detail-oriented, and proactive in problem-solving.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career advancement and professional growth.
• A collaborative and supportive team culture.
• Access to ongoing training and development.