IT Operations Manager - Service Delivery & End-User Support - Remote

Overview

As IT Operations Manager at TOPdesk, you will lead the global support team ensuring that over 1,000 colleagues have the necessary tools and support to perform effectively.

In Short

• Lead and develop the IT Operations team for high performance.
• Ensure reliable global IT support and endpoint management.
• Oversee service desk operations and knowledge management.
• Implement improvements in support processes and performance metrics.
• Act as the final escalation point for complex issues.
• Collaborate with Infrastructure and Applications teams.
• Drive onboarding and offboarding process excellence.
• Support global initiatives on hardware/software lifecycle.
• Manage suppliers and vendors for hardware and software projects.

Requirements

• 5+ years of experience in IT Operations or End-User Support leadership.
• Experience in managing IT teams in a multi-site setup.
• Strong knowledge of ITSM tools (TOPdesk, Jira, ServiceNow).
• Experience with Microsoft Intune and Azure.
• Understanding of ITIL principles (v4 certification a plus).
• Hands-on mindset and excellent communication skills.

Benefits

• Permanent employment contract with 30 days of vacation.
• Flexible working hours and remote work options.
• Well-founded onboarding and training opportunities.
• Employee events and team building activities.
• Health measures and gym membership subsidies.
• Corporate benefits and vacation bonuses.