Customer Support Specialist (Project-Based) - Remote

Overview

Tomofun is seeking a passionate Customer Support Specialist to provide world-class support to pet lovers, ensuring customer satisfaction and contributing to the company's success.

In Short

• Project-based role focused on customer support via chat and email.
• Resolve customer inquiries in a timely and professional manner.
• Articulate technical issues and communicate them to relevant teams.
• Triage requests and identify trends to improve services.
• Maintain a positive, customer-focused attitude.
• Contribute to team learning and success through knowledge sharing.

Requirements

• Strong passion for pets and solving pet-related problems.
• Excellent communication skills, able to handle stressful interactions.
• Ability to connect with diverse personalities.
• Quick learner with a knack for technology.
• Empathetic and positive attitude.

Benefits

• Potential for upskilling to a full-time position.
• Casual work environment with no dress code.
• Snacks provided for employees.
• Monthly team lunches and team-building activities.