Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, DST, and NFX, Tomo is poised to become one of the most valuable fintech startups of our generation.

The elevator pitch…

Tomo is growing our mortgage operations team, and we’re looking for our next GOAT! A Mortgage Loan Processor leverages established guidelines to ensure loan applications are thorough and accurate with supporting documentation.

Our team’s ultimate goal is to work closely and collaboratively to achieve on-time closings, while building a memorable experience for our customers. We are looking for resourceful Processors with proactive pipeline management skills and excellent intuition about customer needs. The ideal candidate for this role gets excited about moving quickly, using technology, innovating, and being around customer-centric teammates. You will have a powerful voice with our product development team - if you have long dreamed of fixing and modernizing an LOS then this will be a dream job.

This role is based in our office Monday- Wednesday, and is remote optional on Thursdays and Fridays. This role is based in New York City, NY, Seattle, WA, or Detroit, MI.

The things you’ll do…

Serve as the primary relationship manager and point of contact for the customer from when they enter processing to closing, keeping them informed and collaborating with other functions to make this happen
Perform all processing, pre-underwriting, and pre-closing tasks required to proactively manage mortgage loan files from receipt in processing to final disposition
Verify accuracy and adherence to investor guidelines of all documents required for a complete submission to underwriting (including appraisal and title)
Collaborate with the agent to obtain necessary documentation (if needed) for approval and keep him or her informed of the status of the application
Consistently meet target service level objectives including quality submissions to underwriting
Coordinate closings with all parties and assist with post-closing follow-ups, as necessary
Identify opportunities for process and product improvements and serve as a resource in the implementation of system enhancements
When Closing Disclosure is sent to customer, offer option to review and answer questions

The things you’re exceptional at…

Understanding of the mortgage lending process
Ability to handle multiple purchase applications simultaneously in a fast paced environment - On time close is very important to us!
Strong written and verbal communication with a phone-first mentality
Strong performance in team environments
A voice as to how we can improve our processes and tech
Detail orientation with a strong focus on quality
Superior customer centricity

You may also have the extras…

Bachelor’s Degree
2+ years experience of mortgage loan processing specifically purchase transactions
Byte Experience

What’s in It for You?

Career growth: Multiple paths within Tomo, including elite operational roles
Competitive compensation and benefits
Equity ownership: All teammates receive stock options
Coaching and mentorship: Build a foundation for a career in the mortgage industry