Customer Service Support Manager - Remote

Overview

For my client, Moon Magic Jewelry, a fast-growing global online jewelry boutique specializing in authentic gemstone jewelry, I am currently looking for an experienced Customer Service Manager.

Moon Magic combines a fully remote work environment with a collaborative, ambitious, and international team culture, offering the opportunity to make a real impact in a dynamic e-commerce brand.

In Short

• Provide an exceptional customer experience across a variety of customer inquiry channels (chat, email, social)
• Support leadership in trend identification of customer problems
• Support customers through all phases of the buying process (inquiry, purchase, delivery, returns)
• Proactively improve systems to increase customer satisfaction
• Develop robust knowledge of our product catalog
• Be prompt with responding to customers

Requirements

• Excellent written and verbal communicator with strong interpersonal skills
• One to two years of customer service experience
• Experience with Zendesk or Gorgias, or similar CRM
• Available to work at least 30hrs/week + on chat requests
• Very friendly and courteous
• Excellent attention to detail
• Comfortable working at a fast paced startup environment where change is frequent
• Preferably experienced in working with e-commerce companies

Benefits

• We are a proud Remote Working Employer! Let us know your favorite out-of-office workplace and lead a “work from everywhere” lifestyle
• Keep your balance with flexible working hours keeping the peak periods in mind where we’d need your flexibility in working hours. We create family-friendly surroundings by offering part time and flexible working hours, respecting commercial peak times (festive seasons/sale periods)
• The freedom to actively participate in shaping operational marketing and the opportunity to develop professionally
• A culture of trust, empowerment and constructive feedback in a positive and inspiring work atmosphere
• Dynamic team with flat hierarchies, short decision paths and an open and positive feedback culture
• Personal discounts