Remote Otter LogoRemoteOtter

Customer Service Manager - Remote

Posted Yesterday
Customer Service
Full Time
Romania

Overview

As a Customer Service Manager at Abakus School, you will be the trusted point of contact for parents and teachers, supporting them through onboarding to course completion.

In Short

  • Support clients via chat, email, and calls on our platform.
  • Manage schedules, course changes, teacher swaps, and account updates.
  • Communicate clearly and warmly in English and Romanian.
  • Solve issues fast, anticipate needs, and boost satisfaction with our services.
  • Run check-in calls and handle feedback with care.
  • Keep records accurate and workflows smooth.

Requirements

  • Fluency in English and Romanian.
  • Experience in customer service or client support.
  • Strong communication skills.
  • Ability to manage multiple tasks effectively.
  • Problem-solving skills.

Benefits

  • Work in a leading international school.
  • Opportunity to grow with the company.
  • Supportive team environment.
  • Flexible working hours.
Abakus Center logo

Abakus Center

Abakus Center is an innovative educational institution dedicated to enhancing children's intelligence and mathematical thinking through engaging online lessons. Catering to children aged 5 to 14, the center specializes in mental arithmetic and brain development, aiming to create a dynamic and enjoyable learning environment. With a focus on empowering students to tackle mathematical challenges confidently, Abakus Center offers personalized one-to-one lessons conducted via Zoom and their proprietary platform. The center is committed to adapting lesson plans to meet individual student needs, ensuring a tailored educational experience.

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