Helpdesk Support Technician - Remote

Overview

The Helpdesk Support Technician serves as the first point of contact for IT support requests, providing essential technical support to ensure users have reliable and efficient systems.

In Short

• Full-Time, In-Office with potential for partial-remote work.
• Diagnose and resolve hardware, software, and network-related issues.
• Provide support for Windows, mobile devices, and business applications.
• Manage user account provisioning and access permissions.
• Maintain documentation of support requests in the ticketing system.
• Assist with the setup and maintenance of workstations and devices.
• Educate users on IT security best practices.
• Support remote users with VPN and virtual desktops.
• Strong troubleshooting and communication skills are required.
• Experience in a helpdesk or IT support role is preferred.

Requirements

• Associate or Bachelor’s degree in Information Technology or related field.
• 1 year of experience in a helpdesk or IT support role.
• Strong troubleshooting skills for hardware, software, and network issues.
• Proficiency with Microsoft 365, Windows OS, and basic Active Directory administration.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple support requests effectively.

Benefits

• Computer equipment provided.
• Medical, Dental, Vision Insurance after 60 days.
• Life Insurance, Short and Long-Term Disability after 60 days.
• 401(k) with company-matched funds after six months.
• Paid Time Off and additional PTO for birthdays and volunteering.
• Paid holidays.