Database Support Engineer - Weekend Night Shift - Remote

Overview

As a Database Support Engineer at TigerData, you will provide deep technical support to customers, focusing on PostgreSQL and TimescaleDB, while working in a remote-first environment during weekend night shifts.

In Short

• Provide technical support for TimescaleDB and PostgreSQL.
• Work remotely during weekend night shifts (Friday-Monday).
• Manage support cases from start to finish.
• Build relationships with customers to ensure their success.
• Continuously learn and improve product and processes.
• Must have relational database experience, particularly with PostgreSQL.
• Strong communication skills are essential.
• Experience in technical support is required.
• Familiarity with cloud computing concepts is a plus.
• Curiosity and willingness to learn are key attributes.

Requirements

• Bachelor’s degree in Computer Science or equivalent experience.
• Experience with relational databases at scale.
• Technical support experience with external customers.
• Strong aptitude for learning new software products.
• Excellent communication and empathy skills.

Benefits

• Flexible PTO and comprehensive family leave.
• Fridays off in August.
• Fully remote opportunities globally.
• Stock options for long-term growth.
• Monthly WiFi stipend.
• Professional development and educational resources.
• Premium insurance options for US-based employees.