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Software Support Engineer - Night Shift - Remote

Posted 1 week ago
Software Development
Full Time
USA
$65,000 - $140,000/year

Overview

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team during night shifts.

In Short

  • Provide remote customer support for software issues.
  • Work rotating 12-hour night shifts, four nights on and four nights off.
  • Collaborate with customers and technical teams to resolve issues.
  • Assist in the integration of new systems.
  • Perform application quality testing.
  • Travel approximately 5% of the time to customer locations.
  • Participate in an on-call rotation during non-business hours.
  • Troubleshoot server hardware and networks.
  • Review functional specification documentation.
  • Support installation and commissioning of material handling solutions.

Requirements

  • Bachelor's Degree in Computer Science, Software Engineering, or related field.
  • At least 2 years of experience in software, network, or hardware engineering.
  • Experience with Oracle and MS SQL databases.
  • Familiarity with Windows operating systems.
  • Knowledge of networking and troubleshooting peripherals.

Benefits

  • Career development opportunities.
  • Competitive compensation and benefits.
  • Pay transparency.
  • Global opportunities.

D.C.I

Dematic Corp. (ILD-US)

Dematic Corp. is a global leader in intralogistics, specializing in the design, construction, and support of intelligent automated solutions for manufacturing, warehouse, and distribution environments. As part of the KION Group, Dematic operates with a commitment to innovation and excellence, providing high-tech solutions that enhance the efficiency of supply chains. Headquartered in Atlanta, with engineering and manufacturing facilities in over 25 countries, Dematic is dedicated to delivering cutting-edge technology and services to its customers. The company values integrity, collaboration, courage, and excellence, fostering a culture that empowers its employees to drive positive change in the industry.

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