Customer Support with German (Fraud Response) - Remote

Overview

The Fraud Rapid Response team at Tide ensures businesses across Germany remain safe and compliant, playing a critical role in protecting member accounts and resolving issues proactively.

In Short

• Attending calls on an emergency inbound phone line for fraud reports
• Working with other financial institutions to recover funds
• Providing outstanding support experience
• Helping members understand investigation requirements
• Exploring data and aiding with reporting
• Supporting new team members

Requirements

• C1 level in German and B2 level in English
• 2 years of customer service experience
• Experience with vulnerable customers or fraud cases
• Strong communication skills
• Ability to spot patterns and propose improvements
• Strong organizational skills
• Proficient in Kustomer, GSuite, and Jira
• Comfortable working weekends

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks and drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave