Risk Analyst II - Remote

Overview

As a Senior Risk Analyst on the Trust and Safety team, you will develop and lead initiatives to prevent issues before they occur and promote trust on Thumbtack. You will work cross-functionally to create and advise product features and policy development, perform investigations into scaled abuse, as well as manage operational processes.

In Short

• Support the Trust and Safety Team to improve the safety and quality of the Thumbtack experience for both professionals and customers.
• Proactively analyze large datasets to derive new recommendations for improving trust and safety on Thumbtack.
• Develop data-driven policies and processes to improve the efficiency and effectiveness of Trust and Safety Platform.
• Balance multiple projects at the same time.
• Demonstrate strong written and oral communication by creating data visualizations and presentations.
• Collaborate cross-functionally with Engineering, Data, Legal, and Product teams.
• Self prioritize activities and tasks based on importance.
• Contribute to team and company culture through collaboration and personal development.

Requirements

• Proficiency using SQL for querying large datasets.
• Proven experience analyzing user data in a tech or marketplace environment.
• Exceptional communication skills for creating impactful content.
• Demonstrated analytical, problem-solving, and strategic thinking abilities.
• Experience in cross-functional collaboration and effective project management.
• Self-starter attitude with a demonstrated capacity for driving projects independently.
• 4+ years of relevant experience.
• Willingness to have an early morning schedule.

Benefits

• Virtual-first working model coupled with in-person events.
• 20 company-wide holidays including a week-long end-of-year company shutdown.
• Library in San Francisco for optional use.
• WiFi reimbursements.
• Cell phone reimbursements (North America).
• Employee Assistance Program for mental health and well-being.