Case Manager - Critical Escalations, Trust and Safety - Remote

Overview

Thumbtack helps millions of people confidently care for their homes.

In Short

• Manage sensitive Trust and Safety concerns.
• Assess information and recommend actions via phone and email.
• Handle high-impact matters with potential financial and legal implications.
• Oversee payment distribution of the Thumbtack Guarantee.
• Manage personally identifiable information.
• Interpret complex legal documents.
• Consult with other agents on escalated concerns.
• Collaborate with cross-functional teams.
• Communicate company policies effectively.
• Contribute to team culture through collaboration and development.

Requirements

• Experience in Trust and Safety, Law Enforcement, or related fields.
• Ability to remain calm under pressure.
• Manage a caseload independently.
• Strong problem-solving and critical thinking skills.
• Excellent communication and interpersonal skills.
• High School diploma or equivalent.
• Ability to adapt to shifting priorities.

Benefits

• Work in a dynamic team environment.
• Opportunity to shape user experiences.
• Contribute to a secure and trustworthy platform.