Senior Content Strategist (Conversational Design & Writing) - Remote

Overview

We’re looking for a Senior Content Strategist to shape AI-powered and human-centered experiences across digital products. You’ll define how systems communicate by designing intelligent, responsive interactions that feel natural, clear, and useful.

In Short

• Define and drive content strategy across product experiences, from onboarding flows to advanced workflows, including conversational interactions.
• Craft clear, purposeful product content across interfaces and natural language experiences.
• Lead content design for complex initiatives, owning end-to-end execution across platforms, including UI, chat, voice, and multimodal experiences.
• Collaborate with product managers, engineers, researchers, and designers to create cohesive, intuitive user experiences.
• Develop and scale voice and tone systems, content frameworks, and reusable patterns for consistency across products.
• Use research, behavioral data, and usability insights to continuously improve user interactions and outcomes.
• Identify and lead opportunities to evolve product language, taxonomy, and information architecture, while establishing content workflows, governance models, and scalable systems across teams.

Requirements

• Experience shaping content for digital products, including UX writing, content design, or content strategy.
• Ability to design for both interface-based and conversational experiences, such as chatbots, voice assistants, or similar systems.
• Proven skill in designing conversational flows, including concepts like intent recognition, turn-taking, and fallback strategies.
• A user-centered approach to language. You think about what users need to do and how content helps them succeed.
• Strong foundation in building scalable voice and tone systems and structured content frameworks.
• Clear and collaborative communication style, with the ability to align stakeholders and advocate for content decisions.
• Comfort navigating complex or ambiguous environments and bringing clarity through systems thinking.

Benefits

• Competitive compensation.
• Comprehensive benefits.
• Ongoing opportunities for learning and development.
• Work with smart, kind people across disciplines and industries.
• Opportunities to grow your skills and expand your influence.
• Collaborative remote work environment with intentional in-person time for company gatherings.