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Senior Content Strategist (Conversational Design & Writing) - Remote

Posted 3 days ago
Writing
Full Time
USA
$72,000 - $110,000/year

Overview

We’re looking for a Senior Content Strategist to shape AI-powered and human-centered experiences across digital products. You’ll define how systems communicate by designing intelligent, responsive interactions that feel natural, clear, and useful.

In Short

  • Define and drive content strategy across product experiences, from onboarding flows to advanced workflows, including conversational interactions.
  • Craft clear, purposeful product content across interfaces and natural language experiences.
  • Lead content design for complex initiatives, owning end-to-end execution across platforms, including UI, chat, voice, and multimodal experiences.
  • Collaborate with product managers, engineers, researchers, and designers to create cohesive, intuitive user experiences.
  • Develop and scale voice and tone systems, content frameworks, and reusable patterns for consistency across products.
  • Use research, behavioral data, and usability insights to continuously improve user interactions and outcomes.
  • Identify and lead opportunities to evolve product language, taxonomy, and information architecture, while establishing content workflows, governance models, and scalable systems across teams.

Requirements

  • Experience shaping content for digital products, including UX writing, content design, or content strategy.
  • Ability to design for both interface-based and conversational experiences, such as chatbots, voice assistants, or similar systems.
  • Proven skill in designing conversational flows, including concepts like intent recognition, turn-taking, and fallback strategies.
  • A user-centered approach to language. You think about what users need to do and how content helps them succeed.
  • Strong foundation in building scalable voice and tone systems and structured content frameworks.
  • Clear and collaborative communication style, with the ability to align stakeholders and advocate for content decisions.
  • Comfort navigating complex or ambiguous environments and bringing clarity through systems thinking.

Benefits

  • Competitive compensation.
  • Comprehensive benefits.
  • Ongoing opportunities for learning and development.
  • Work with smart, kind people across disciplines and industries.
  • Opportunities to grow your skills and expand your influence.
  • Collaborative remote work environment with intentional in-person time for company gatherings.
Think Company logo

Think Company

Think Company is a remote-first organization based in the United States, dedicated to delivering innovative digital solutions. The company emphasizes collaboration among multidisciplinary teams, including UX research and design, to tackle real-world challenges. With a focus on quality and strategic project management, Think Company ensures that projects are completed on time and within budget, while fostering a flexible work environment. They are committed to maintaining high standards in project execution and client relations, making them a leader in the digital consultancy space.

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