Revenue Cycle Management Customer Services Manager - Remote

Overview

The Revenue Cycle Management Customer Services Manager (CSM) is responsible for overseeing all operational aspects of the Customer Service Team within Patient Financial Services for Physician Billing. This remote role plays a pivotal part in ensuring a high-quality patient experience and efficient resolution of billing-related inquiries.

In Short

• Manage day-to-day operations of the Customer Service Team for physician billing.
• Hire, train, mentor, and retain a team of representatives.
• Monitor call center performance and improve team metrics.
• Ensure timely resolution of patient billing inquiries.
• Collaborate with cross-functional teams to resolve issues.
• Develop training and quality assurance programs.
• Analyze service trends to optimize customer satisfaction.
• Maintain understanding of payer contracts and billing regulations.
• Leverage Epic and other systems for issue resolution.
• Produce performance reports and drive strategic initiatives.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• Minimum of 7 years in financial operations or hospital receivables management.
• At least 4 years of supervisory or management experience.
• Strong background in customer service operations.
• In-depth knowledge of the revenue cycle process.
• Proficiency with Epic and call center systems.
• Understanding of payer contracts and insurance reimbursement.
• Exceptional communication and conflict resolution skills.
• Proven ability to influence and collaborate at all levels.

Benefits

• Opportunity to work with top healthcare systems.
• Professional environment that values dedication.
• Potential for career advancement.
• Dynamic workplace culture.
• Flexible work arrangements.