Private Tutoring Operations Manager - Remote

Overview

Help close achievement gaps for students preparing for life-changing exams by teaming up with The Tutorverse. Each year, we help hundreds of students unlock their potential on high-stakes tests like the ACT/SAT, ISEE/SSAT, HSPT, and SHSAT. We do this by delivering premium, service-oriented one-on-one tutoring and small-group classes. We are looking for an analytical, systems-oriented Operations Manager to take ownership of our tutoring logistics architecture and lead the support team that makes our services possible.

In Short

• Own the end-to-end logistics and client experience of one-on-one tutoring programs.
• Oversee the matching of students with tutors based on various constraints.
• Manage a team of operational support staff.
• Act as the primary account manager for premium B2C clients.
• Audit, design, and optimize data structures that drive operations.
• Work remotely from within the U.S. with NYC geographic knowledge.
• Logistical routing and matching across NYC transit routes.
• Build and maintain advanced spreadsheet models and CRM pipelines.
• Identify gaps in tutor capacity and trigger recruitment workflows.
• Participate in performance-based bonuses aligned to operational metrics.

Requirements

• Bachelor’s degree from an accredited college.
• Knowledge of NYC geography and public transit systems.
• 4+ years of professional experience in operations or logistics.
• Advanced technical fluency in spreadsheet architecture.
• 2+ years of experience in high-stakes B2C client management.
• Experience managing subordinate staff or virtual assistants.

Benefits

• Base salary range of $75,000 - $95,000.
• Performance bonuses based on operational metrics.
• 401K participation with company contributions.
• Comprehensive healthcare benefits.
• Paid time off starting at 2 weeks annually.