Tutoring Operations Manager - Remote

Overview

The Tutoring Operations Manager is responsible for supporting the Learning Therapy and College Readiness Teams by managing client interactions, scheduling, and service coordination to enhance the learning experience for students and their families.

In Short

• First point of contact for clients and employees regarding operations.
• Conduct learning profile assessments with prospective families.
• Answer phones and emails to provide program information.
• Develop positive relationships with community members and families.
• Support marketing events and initiatives.
• Work with clients to find solutions for learning support.
• Model and uphold company culture and expectations.
• Communicate effectively with team members and supervisors.
• Prepare reports as requested and attend executive meetings.
• Manage special projects including event planning and community events.

Requirements

• Strong leadership and self-starting abilities.
• Ability to think ahead and anticipate needs.
• Excellent communication skills.
• Experience in customer service or operations management.
• Ability to develop collaborative relationships.
• Strong problem-solving skills.
• Experience with event planning is a plus.
• Ability to prepare written and verbal reports.
• Comfortable working independently.
• Passion for supporting learners and families.

Benefits

• Opportunity to make a significant impact on learners' lives.
• Collaborative and supportive work environment.
• Professional development opportunities.
• Engagement in meaningful work.
• Flexible work arrangements.