Call Center Manager - To 90K - New Haven, CT (Hybrid Remote) - Job 3434

Overview

The Call Center Manager will supervise all functions of the customer center and digital account opening team, driving continuous improvement in customer service and ensuring compliance with regulatory requirements.

In Short

• Lead and supervise Digital Service Representatives.
• Motivate, mentor, and train staff for positive customer experiences.
• Manage customer transactions and resolve complex issues.
• Evaluate staffing needs and ensure service levels are met.
• Provide exceptional customer service through various channels.

Requirements

• Bachelor’s degree in Business Management or related field preferred.
• 3+ years of management experience in banking or call center roles.
• Knowledge of regulatory compliance and bank policies.
• Strong management and communication skills.
• Technical proficiency in Microsoft 365 and banking systems.

Benefits

• Competitive salary up to $90K.
• Full benefits package.
• Bonus eligibility.
• Hybrid remote work environment.