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Workforce Planning Advisor - Remote

Posted Yesterday
All others
Full Time
Canada

Overview

As a workforce planning advisor, you will help define, develop, and monitor business plans, track performance, and set targets to improve service delivery and optimize standards.

In Short

  • Define and develop business plans.
  • Track performance and set targets.
  • Identify opportunities to improve service delivery.
  • Advise clients and partners on key development projects.
  • Prepare recommendations and action plans.
  • Analyze data and conduct studies.
  • Write reports and presentations in English and French.
  • Manage business relationships with partners.
  • Promote innovative processes and tools.
  • Ensure compliance with capacity plans.

Requirements

  • Bachelor's degree in a related field.
  • Minimum of four years of relevant experience.
  • Experience in workforce planning.
  • Experience in a call centre environment.
  • Knowledge of French required for positions in Quebec.
  • Advanced proficiency in English.
  • Action-oriented and customer-focused.
  • Strong interpersonal skills.
  • Nimble learning abilities.

Benefits

  • Competitive salary and annual bonus.
  • 4 weeks of flexible vacation starting in the first year.
  • Defined benefit pension plan.
  • Group insurance including telemedicine.
  • Reimbursement of health and wellness expenses.
  • Telework equipment reimbursement.

T.P

The Personal

Desjardins Financial Security is part of Desjardins Group, the largest cooperative financial group in North America, serving over 52,000 employees. Recognized as one of Canada's top employers in 2024, Desjardins offers a comprehensive range of financial products and services, including personal and business services, wealth management, and various insurance solutions. The organization is committed to equity, diversity, and inclusion, fostering a positive workplace that values individual differences and promotes accessibility throughout the recruitment process. Pursuing a career at Desjardins means joining a people-first organization dedicated to building strong relationships with its members and clients.

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