Business Intelligence Analyst - Remote

Overview

The Lifetime Value Co. is looking for an Analyst to join our growing team to influence strategy and improve decision making throughout the company.

In Short

• Influence business and product strategy through data-driven insights
• Work with the customer service team to analyze and implement business practices to maximize efficiency and quality of customer care.
• Perform deep-dive analyses on customer service data, specifically telephony and IVR, and translate results into actionable business insights
• Develop metrics relevant to the customer service areas and help teams to measure results
• Create compelling visualizations and presentations to help tell the story of the customer experience
• Present findings and make recommendations to management and stakeholders
• Design dashboards and reports for partner teams in Looker
• Create and maintain analytical presentation layers in our SQL database
• Assist in building and refining models used to drive important business decisions

Requirements

• Bachelor's degree in STEM, Finance, Economics, behavioral sciences, or similar quantitative field
• 2+ years of relevant work experience, ideally as an analyst in customer care sector
• Ability to tell a story using data, make actionable recommendations, and drive changes that improve the business
• Strong knowledge of SQL and the desire to work with large, complex datasets
• Strong business judgment and entrepreneurial drive
• High attention to detail and ability to balance multiple priorities
• Prior experience using Looker, Excel, Tableau, or other BI tools is preferred
• Prior experience with subscription-business models, marketing-driven businesses, web analytics, and e-commerce payments are all nice-to-have as well

Benefits

• 100% remote work culture that supports flexibility and work-life balance
• Competitive base salary
• Competitive Annual Performance Bonus
• Home Utility Bonus
• Great health insurance, including medical, dental, and vision
• Life insurance and personal accident insurance are fully paid by LTV
• Voluntary Life and AD&D insurance
• Pet Insurance via Fetch for those who have furry family members, offering coverage for veterinary expenses and peace of mind
• 401 (k) plan with fully vested company matching up to 6% - Eligible Day 1!
• Competitive Paid Time Off and Sick Time provided
• Day of Personal Significance
• Birthday Holiday
• Paid holidays throughout the year
• Early dismissal before a paid company holiday
• 5 additional days off for the end-of-the-year break!
• Meal delivery twice a week through Seamless/DoorDash
• Anniversary Appreciation Gifts and Milestones Bonuses
• Free ClassPass On-Demand workouts to a Monthly ClassPass Subsidy
• Tax Preparation Bonus
• Home Office Reimbursement Perk up to $500 for your perfect work from home setup
• Student loan repayment & financial wellness resources via Peanut Butter
• Travel Expense Reimbursement for Qualifying Medical Care
• Flexible Savings Account/Health Savings Account
• Password Management with 1Password
• Professional Development Budget, training, and opportunities for professional growth - as we grow, you grow!
• An innovative culture with great people to work with!