Collector - Remote

Overview

The Collector role focuses on assisting and educating troubled customers while effectively managing communications over the phone.

In Short

• Engage with customers to assist with their collection needs.
• Utilize effective communication skills in a professional manner.
• Adapt to changes and embrace continuous improvement.
• Work within time constraints to meet goals.
• Demonstrate a strong understanding of consumer and collection law.
• Utilize computer systems and software effectively.
• Call center experience preferred.
• Must be self-motivated and goal-oriented.
• High school diploma or GED required.
• 1 year of customer service experience required.

Requirements

• High school diploma or GED.
• 1 year of customer service experience.
• Call center experience preferred.
• Ability to communicate effectively over the phone.
• Understanding of complex processes.
• Adaptability to change.
• Self-motivated and goal-oriented.
• Comfortable using computers and software.
• Knowledge of consumer and collection law.
• Familiarity with CACS, RMS, and HOGAN systems is helpful.

Benefits

• Flexible work arrangement options.
• Opportunities for professional development.
• Inclusive workplace culture.
• Supportive team environment.
• Equal opportunity employer.