Remote Otter LogoRemoteOtter

Multilingual Customer Support Agent - Remote

Posted 1 week ago
Customer Service
Part Time
Germany

Overview

The Multilingual Customer Support Agent will assist customers through various communication channels, ensuring excellent customer experiences.

In Short

  • Fully remote role based in Germany.
  • Assist customers via email, chat, and phone.
  • Respond to inquiries in a professional manner.
  • Help with troubleshooting and issue resolution.
  • Maintain accurate records in support systems.
  • Work flexible hours depending on project needs.
  • Requirements include basic English and one EU language.
  • 1–3 years of customer support experience preferred.
  • Familiarity with customer support tools is a plus.
  • Opportunity to work with international companies.

Requirements

  • Based in Germany with valid work authorization.
  • Basic to good English communication skills.
  • At least one EU language such as German, French, or Spanish.
  • 1–3 years of customer support experience preferred.
  • Comfortable with phone, email, and chat communication.
  • Familiarity with customer support tools (e.g., Zendesk).
  • Ability to work independently in a remote environment.

Benefits

  • Fully remote work within Germany.
  • Flexible working hours based on project assignments.
  • Opportunity to work with international companies.
  • Exposure to AI-enhanced customer support environments.
  • Experience in a growing customer experience startup.
  • Possibility of longer-term collaboration based on project availability.
The Happy Customers logo

The Happy Customers

The Happy Customers is a Berlin-based startup dedicated to enhancing customer experiences for German and European businesses through AI-enhanced multilingual customer support teams. The company offers a flexible model that allows businesses to initiate support operations with a 14-day pilot and scale gradually with remote teams. Currently, The Happy Customers is building a talent pool of multilingual customer support agents in Germany to assist with various client projects, providing opportunities for individuals to work in a fully remote environment while engaging with international companies and diverse customer needs.

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