Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will be the primary point of contact for customers in our fastest-growing market, the USA. Your mission will be to deliver outstanding customer care, ensuring clients achieve maximum value and success with the platform.

In Short

• Serve as a trusted partner to customers from the start of their journey, leading onboarding processes.
• Nurture strong, long-term relationships by understanding customer needs.
• Actively listen to customer feedback and communicate solutions clearly.
• Prioritize customer inquiries and projects efficiently.
• Monitor product usage to identify underutilization.
• Recognize upselling opportunities and collaborate on customer growth strategies.
• Maintain composure and professionalism in high-pressure situations.
• Develop deep product expertise to become a reliable resource.
• Collaborate closely with Sales, Founders, and Engineering.

Requirements

• Reside in LATAM, with availability to support US time zones.
• Demonstrated passion for customer success and experience in a SaaS environment.
• Strong empathy and relationship-building skills.
• Problem-solving mindset and proactive approach.
• Excellent verbal and written communication skills in English.
• A desire to make a significant impact within a fast-growing technology company.

Benefits

• Stable employment with competitive compensation.
• Career growth opportunities.
• Access to a community of 25k+ marketing professionals.