The Bilingual Client Success Manager will manage a large roster of clients, serving as their primary point of contact, and will be responsible for onboarding new clients, developing long-term relationships, and optimizing product quality and delivery.

In Short

Manage a large roster of clients
Onboard new clients with calls and game planning
Develop and maintain long-term client relationships
Gather feedback to optimize product quality
Collaborate with sales and fulfillment teams
Manage the entire client lifecycle
Ensure effective communication between teams

Requirements

Excellent interpersonal skills
Fluent in English and Spanish
Experience in client retention and relationship building
Understanding of call center operations
Familiarity with Facebook and Instagram Ads
Comfortable using Zoom for communication
Reliable and self-starter
Ability to multitask and prioritize
Coachable and proactive
Flexible working hours

Benefits

Remote position
2 weeks annual vacation + personal days
Flexible work hours
Uncapped upsell/cross-sell commission
Access to training in marketing and entrepreneurship
Access to a growing business network
Opportunities for upward mobility

T.D.S

The Digital Smile

The Digital Smile is a dynamic agency dedicated to assisting dental practices in the United States in reaching the Spanish-speaking market. With a focus on creating and managing comprehensive patient acquisition systems, the agency has successfully partnered with over 40 practices, showcasing a strong track record of success. The mission of The Digital Smile is to empower the Hispanic community by helping dentists grow their practices while ensuring patients receive the oral health care they deserve. The company fosters a high-energy startup culture that emphasizes effective communication, innovation, and teamwork, where every team member is encouraged to contribute ideas and feedback. Management is responsive and supportive, promoting an environment where expectations are high yet balanced with the necessary resources for success.

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T.D.S