Remote Otter LogoRemoteOtter

Technical Product Specialist, MacOS - Remote

Posted 5 weeks ago
All others
Full Time
USA
$90,000 - $130,000/year

Overview

The Browser Company is building a better way to use the internet with a focus on creating a browser that enhances user experience and empowers creativity. They are looking for a Technical Product Specialist to help resolve technical issues and improve software quality.

In Short

  • Lead technical issue triage and collaborate with engineers.
  • Write actionable bug reports to expedite resolutions.
  • Test pre-release features and escalate launch-blocking problems.
  • Drive high-priority issues to resolution through collaboration.
  • Continuously improve internal processes for issue resolution.
  • Provide technical insights and support for escalated cases.

Requirements

  • 4+ years in technical support or product specialist role focused on MacOS.
  • Strong understanding of software development processes.
  • Proven ability to triage and resolve technical issues.
  • Expert troubleshooter with strong diagnostic skills.
  • Experience analyzing system logs and performance metrics.
  • Motivated to work in a startup environment.
  • 4+ hours of overlap with Eastern Time Zone required.

Benefits

  • Comprehensive benefits package covering medical, dental, and vision.
  • 401k plan.
  • Flexible vacation policy with 15-20 vacation days on average.
  • Remote-friendly working environment.
  • 12 weeks of paid parental leave.
  • $1,500 USD home office stipend.
The Browser Company logo

The Browser Company

The Browser Company is an innovative startup dedicated to transforming the way people interact with the internet through the development of AI-powered browsers. With a focus on enhancing user experience and productivity, the company aims to create a browser that not only serves as a gateway to online activities but also empowers users to organize their lives and express their ideas more effectively. Committed to building a diverse and inclusive team, The Browser Company actively encourages applications from individuals of various backgrounds, particularly those from historically marginalized groups. As a remote-first organization with a growing team of around 85 people, the company values collaboration, creativity, and a strong commitment to security and technology.

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