Customer Support Specialist - Remote

Overview

The Customer Support Specialist is responsible for managing and resolving inquiries submitted through Tether’s ticketing system. This role involves supporting both customers and non-customers by providing accurate and structured responses related to Tether tokens and blockchain-related transactions.

In Short

• Respond to enquiries submitted via the ticketing system in a timely and professional manner
• Investigate, troubleshoot issues, and escalate cases when required.
• Ensure adherence to SLAs and internal quality standards
• Collaborate with internal teams, including compliance, technical and operations.
• Contribute to the development and maintenance of internal documentation and knowledge base materials
• Provide support on Tether’s events and projects when required
• Maintain a high standard of written communication, ensuring clarity, accuracy and consistency.

Requirements

• Excellent written communication skills in English
• 1 -3 years of experience in customer support or a similar role
• Strong analytical and problem-solving skills
• Ability to work independently in a remote environment
• Basic understanding of blockchain technology and digital assets
• High attention to details
• Availability to work in a 40-hour schedule that includes one weekend day.

Benefits

• Work remotely from anywhere in the world
• Collaborate with a global team of experts
• Opportunity to contribute to innovative fintech solutions
• Participate in a fast-growing company in the blockchain space