Customer Success Manager - Remote

Overview

Terrascope is a leading decarbonisation software platform designed specifically for the Land, Nature (LAN), and the Net-Zero Economy (NZE). We are looking for a Customer Success Manager (CSM) to help customers realize sustained business value by accelerating their transformation journey with Terrascope.

In Short

• Guide customers in designing and executing strategic implementations of Terrascope’s solutions.
• Leverage best practices developed across multiple engagements.
• Create an end-to-end, seamless measurement and adoption experience.
• Build trust across customer organizations.
• Identify strategic opportunities and establish roadmaps.
• Coordinate technical architectures and set up programmatic governance.
• Drive execution excellence for the customer’s cloud journey.
• Work with cross-functional teams including sales and product development.
• Make data-driven decisions and communicate thoughtfully.
• Deliver sustainable SaaS experiences.

Requirements

• Blend of technical acumen and program management skills.
• Strong organizational change management capabilities.
• Excellent communication skills.
• Critical thinking and self-motivation.
• Attention to detail with a big-picture mindset.
• Experience in customer success or related fields.
• Ability to work in entrepreneurial environments.
• Passion for problem-solving.
• Experience with SaaS platforms.
• Ability to align cross-functional teams.

Benefits

• Opportunity to work with a leading decarbonisation platform.
• Be part of a mission-driven company focused on sustainability.
• Collaborate with diverse teams across various sectors.
• Engage in a dynamic and innovative work environment.
• Contribute to meaningful projects that impact the planet.