Client Requirement Lead (SAP – Support, Maintenance & Delivery Services) - Remote

Overview

As a Client Requirement Lead at Tenthpin, you will help build and scale support, maintenance, and delivery services that complement consulting projects, ensuring high-quality service for clients in the Life Sciences industry.

In Short

• Oversee ongoing SAP support and maintenance work.
• Act as the primary contact between clients and the delivery team.
• Structure problem-solving approaches and organize support.
• Engage with clients to understand system complexities.
• Manage delivery and support team in handling tickets and change requests.
• Monitor KPIs, SLAs, and service improvements.
• Experience with AI-enabled support and maintenance.
• Build and coordinate a structured SAP support team.
• Collaborate with leadership to refine the service offering.
• Ensure continuous improvement and expansion of services.

Requirements

• Experience managing 24X7 SAP support and delivery teams.
• Technical or functional SAP consulting experience.
• Good understanding of ITIL processes and DevSecOps.
• Strong problem-solving and organizational skills.
• Proactive and growth-focused approach.
• Track record with international clients.

Benefits

• Competitive salary and benefits package.
• Collaborative work environment.
• Opportunities for professional growth and development.
• Impactful work in the Life Sciences sector.