Head of Technical – Client Service Delivery - Remote

Overview

We are looking for an experienced operations or client service leader to lead our Client Service Delivery Technical team.

In Short

• Lead the Client Service Delivery Technical team.
• Design and implement a competency framework for colleague development.
• Provide training to enhance CSD services.
• Act as a subject matter expert in operational change projects.
• Conduct technical audits and provide feedback.
• Maintain MRC templates and wordings.
• Resolve technical queries.
• Drive the evolution of the client service model.
• Collaborate with various teams within the organization.
• Support digital transformation initiatives.

Requirements

• Proven leadership experience in client service or operations.
• Strong understanding of the London Market.
• Ability to manage multiple projects and prioritize resources.
• Effective line management skills.
• Commercial awareness and budget management.
• Problem-solving skills.
• Energy and enthusiasm for improving technical capabilities.
• Ability to inspire and lead a large team.
• Experience in technical training and development.
• Strong stakeholder management skills.

Benefits

• Comprehensive benefits package.
• Diverse and inclusive work environment.
• Agile working solutions for work/life balance.
• Global Wellbeing Days for personal focus.
• Continuous learning culture.
• Equal opportunity workplace.
• Support for individuals with disabilities.