Clinical Account Coordinator - Remote

Overview

The Clinical Account Coordinator role prioritizes customer service and entails cultivating and sustaining relationships with physicians and clinical staff to guarantee a superior Tempus experience.

In Short

• Build and nurture relationships with physicians and clinical staff.
• Proactively solve problems and present solutions to customers.
• Occasionally draw blood for Tempus patients.
• Help clinical staff with Tempus ordering and requisition forms.
• Assist patients with the Tempus Financial Assistance Program application.
• Collaborate with on-site clinical staff to resolve customer service requests.
• Monitor sample shipments between Tempus, client pathology, and partner facilities.
• Manage kit stock and literature replenishment at accounts.
• Communicate frequently with sales and other external teams.
• Monitor account performance.

Requirements

• BS/BA degree required.
• Clinical experience as a Medical Assistant or RN or phlebotomist required.
• Minimum of 2 years of phlebotomy experience, oncology experience preferred.
• Experience with Epic systems preferred.

Benefits

• Full range of benefits, including incentive compensation and medical benefits.