Senior Field Engineer - Remote

Overview

As a Senior Field Engineer at Teleport, you will drive full adoption and expansion of our software solutions, providing technical support and guidance to key customers throughout their lifecycle.

In Short

• Drive adoption and expansion of Teleport software solutions.
• Provide technical support and assistance to customers.
• Discuss architecture plans and deployment best practices.
• Capture product feedback and assist the product team.
• Identify and resolve technical blockers.
• Maintain strong relationships with client stakeholders.
• Document customer goals and challenges.
• Serve as a subject matter expert on Teleport solutions.
• Manage implementation timelines and stakeholder communication.
• Collaborate with Sales and Product teams for customer needs.

Requirements

• 8+ years in customer-facing software onboarding or system administration.
• Linux administration skills required.
• Experience with AWS, GCP, or Azure; certifications a plus.
• Strong understanding and experience with Kubernetes.
• Knowledge of security principles: SSH, PKI, 2FA, SSO.
• Exceptional troubleshooting and debugging skills.
• Outstanding communication skills.
• Project management experience.
• Strong organizational skills.

Benefits

• Work with a talented team in a fast-paced environment.
• Autonomy and trust to make impactful decisions.
• Opportunity to work with leading companies.
• Continuous learning and skill advancement.
• Be part of a company with a strong vision and growth.