Microsoft IT Services Manager - Remote

Overview

TEKenable is seeking a dynamic Support Manager to lead our managed services support team. The Support Manager is responsible for leading the day-to-day operations of an ITIL-aligned Managed Service team delivering high-quality support for Microsoft cloud-focused solutions.

In Short

• Manage day-to-day operations of a support team.
• Deliver high-quality service for Microsoft cloud solutions.
• Ensure service stability and customer satisfaction.
• Drive continuous improvement initiatives.
• Lead a diverse team of support engineers.
• Coordinate daily support operations.
• Act as the main operational contact for clients.
• Monitor service performance and produce reports.
• Participate in service reviews and governance meetings.
• Foster a high-performance team culture.

Requirements

• Experience in ITIL-aligned service management.
• Strong leadership and team management skills.
• Knowledge of Microsoft cloud technologies.
• Excellent communication and client engagement abilities.
• Ability to drive continuous improvement.
• Experience in incident and problem management.
• Strong analytical skills for performance monitoring.
• Ability to build trusted relationships with stakeholders.
• Experience in producing reports and metrics.
• Commitment to fostering a high-performance culture.

Benefits

• Remote-first flexibility.
• Industry-leading transformation challenges.
• Professional recognition in the industry.
• Career growth through coaching and development.