Head of Support and Infrastructure - Remote

Overview

The Head of Support and Infrastructure at TechMagic is responsible for overseeing IT support and office infrastructure.

In Short

• Lead the IT support and infrastructure team.
• Manage office infrastructure projects and support.
• Ensure effective IT service delivery.
• Implement security protocols and systems.
• Oversee incident management and change management.
• Work with various monitoring and security tools.
• Provide technical guidance and support to the team.
• Maintain compliance with ISO standards.
• Collaborate with other departments for IT needs.
• Drive continuous improvement in IT services.

Requirements

• Proven experience in IT support management.
• Strong knowledge of IT infrastructure and security.
• Experience with monitoring tools like Zabbix and Wazuh.
• Familiarity with ISO 27001 standards.
• Experience with cloud services like AWS.
• Intermediate knowledge of network management.
• Ability to lead and mentor a technical team.
• Strong problem-solving skills.
• Excellent communication skills.
• Experience with Microsoft Office and related tools.

Benefits

• Competitive salary and benefits package.
• Flexible working hours and hybrid work model.
• Opportunities for professional development.
• Supportive team environment.
• Access to the latest technologies and tools.
• Health and wellness programs.
• Regular team-building activities.
• Work in a dynamic and innovative company.
• Contribute to exciting projects.
• Work with a talented and motivated team.