Head of Infrastructure - Remote

Overview

As a critical member of the Cloud Operations team, you'll play a pivotal role in supporting and empowering our product teams while ensuring seamless continuous delivery and reliable performance of both new and existing product instances.

In Short

• Maintain and manage the daily operation, optimization, and reliability of our Azure cloud infrastructure.
• Deploy, configure, and manage scalable instances of Source Intelligence's SaaS products on Azure.
• Conduct proactive monitoring and troubleshooting of systems to guarantee maximum availability, security, and performance.
• Implement and continuously enhance best-practice security measures, including vulnerability scanning, penetration testing coordination, and compliance with security standards.
• Play an active role in security and compliance audits, including ISO 27001 and SOC 2 assessments, addressing findings, and documenting controls.
• Collaborate directly with customers to implement Single Sign-On (SSO), email integration, and secure connectivity solutions.
• Provide technical expertise during pre-sales engagements and deliver comprehensive architectural documentation and technical diagrams as required.
• Offer specialized consultation, advice, and technical support to product project managers and implementation teams.
• Provide ongoing technical and operational support to on-premise, self-hosted customers.
• Deliver internal IT support and guidance to users, addressing complex technical issues efficiently.
• Identify, recommend, and drive cloud infrastructure and application performance improvements to optimize efficiency, scalability, and cost-effectiveness.
• Lead technical projects and mentor junior members of the Cloud Operations team, fostering collaboration, growth, and knowledge sharing within the team.

Requirements

• Expert knowledge and extensive hands-on experience with Microsoft Azure, including Azure PaaS technologies.
• Strong understanding and experience with Microsoft Windows Server, IIS, and SQL Server administration and optimization.
• Proficiency in writing and optimizing SQL queries and performance tuning.
• Advanced scripting and automation capabilities using tools like PowerShell, Azure CLI, ARM templates, or Terraform.
• Demonstrated expertise in troubleshooting complex technical issues across infrastructure, applications, security, and integrations.
• Comprehensive knowledge of security best practices in cloud environments.
• Proven experience optimizing system and application performance, identifying bottlenecks, and implementing efficient scaling solutions.
• Strong communication, documentation, and interpersonal skills.
• Ability to work proactively, independently, and collaboratively in cross-functional teams.
• Strong leadership capabilities with experience leading teams or mentoring technical staff.

Benefits

• Opportunity to work with cutting-edge technologies.
• Collaborative and innovative work environment.
• Professional growth and development opportunities.
• Flexible working arrangements.
• Competitive salary and benefits package.