Consumer Experience Representative - Remote

Overview

The Consumer Experience Representative is responsible for being the end-consumer's primary point of contact, providing excellent service, and resolving any issues or concerns they may have. You are friendly, empathetic, and consumer-focused. Your priority is to ensure consumer satisfaction and enhance the overall consumer experience.

In Short

• Serve as the first point of contact for consumers via various communication channels.
• Respond promptly and courteously to consumer inquiries and complaints.
• Identify consumer needs and provide appropriate solutions.
• Process refunds efficiently and accurately.
• Escalate complex issues to the appropriate department.
• Follow up with consumers to ensure their concerns are addressed.
• Maintain accurate consumer records in our CRM.
• Deliver effective communication to consumers and team members.
• Track trends with consumer interactions to identify potential issues.
• Collaborate with various departments to expedite consumer requests.

Requirements

• High school diploma or equivalent; further education in consumer experience is a plus.
• 3+ years of proven consumer service experience.
• Excellent verbal and written communication skills.
• Ability to handle irate customers with patience.
• Proficient computer skills and experience with Google Apps.
• An insurance license is a plus.
• Remote position with potential travel for company meetings.

Benefits

• Fully remote work environment.
• Competitive salary + equity.
• Unlimited PTO.
• Medical, dental, and vision coverage.
• Annual bonus program.
• 401(k) with matching.
• $100/month for event tickets.
• Company-sponsored events.