As a Solutions Consultant, you will be responsible for providing technical expertise throughout the entire sales cycle, from discovery to implementation.

In Short

Serve as a technical advisor during the sales cycle, answering questions, addressing objections, and ensuring seamless alignment with merchant needs.
Research and validate merchant tech stacks for compatibility with Tapcart, identifying potential challenges and solutions.
Deliver highly customized technical product demonstrations tailored to each merchant’s business goals.
Support the completion of RFPs and technical documentation to streamline complex sales cycles.
Collaborate with Agency and Tech Partners to help scope projects, streamlining development timelines and ensuring successful outcomes.
Enable the sales team to position professional services effectively, providing the knowledge and tools needed to set clear expectations with prospects.
Provide detailed handoffs to Implementation teams, including notes, scope, and onboarding recommendations.
Partner with Enablement and Product teams to train internal teams on Tapcart’s product updates, Shopify trends, and how to communicate technical value to merchants.
Act as a liaison between Sales and Product, providing insights to inform the product roadmap and improve alignment with customer needs.

Requirements

3+ years of experience as a Solutions Consultant, Sales Engineer, Product Manager, or equivalent role in a B2B SaaS company.
Proven ability to scope complex solutions and create detailed technical documents, such as Statements of Work (SOW).
Strong understanding of APIs, software infrastructure, and iOS/Android development platforms.
Excellent communication skills with the ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders.
Demonstrated experience managing customer-specific customizations or proof-of-concept projects.
Interest in retail’s digital transformation and a solid grasp of e-commerce trends and Shopify’s ecosystem.
Exceptional organizational skills with a track record of managing multiple projects and stakeholders simultaneously.
Strong problem-solving skills and the ability to think critically under pressure to identify creative, scalable solutions.

Benefits

401K and stock options for all full-time employees
Affordable, high-quality medical, dental, and vision insurance coverage
Flexible PTO and 11 paid company holidays
One-time stipend for outfitting your home office, plus a recurring merchant shopping stipend