The Sales Engineer (SE) plays a crucial role in bridging the technical and sales teams. This individual is responsible for providing pre-sales technical support to customers, partners, and the sales team, ensuring that prospects and clients understand the technical capabilities and benefits of CRM solutions. The Sales Engineer is a trusted advisor, leveraging deep product knowledge and technical expertise to deliver tailored solutions that meet client needs and drive sales success.

In Short

Collaborate with the sales team to understand customer requirements and tailor solutions based on the Creatio platform’s capabilities.
Conduct product demonstrations, proofs of concept (PoC), and presentations to showcase the technical aspects of CRM solutions.
Respond to customer inquiries, RFPs, RFIs, and provide detailed technical and solution-oriented responses.
Engage with prospects to analyze their business needs and translate them into a technical solution using CRM capabilities.
Work closely with clients to design customized solutions that address their specific business and technical requirements.
Provide insights and recommendations on the best use of products and tools to meet client objectives.
Assist in defining solution architecture and advising on integration requirements and data flow.
Develop strong relationships with prospective clients, ensuring that our solutions align with their technical and business goals.
Provide technical guidance throughout the sales cycle, including post-sales onboarding and handoff to implementation teams.
Develop and maintain technical sales collateral, including product demos, presentations, FAQs, and case studies.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field. Advanced degrees or certifications are a plus.
3+ years in a Sales Engineering or Solutions Engineering role, ideally in SaaS, CRM, or related enterprise software domains.
Experience in pre-sales support, including delivering technical demos, presentations, and solutions.
Strong understanding of cloud technologies, APIs, integrations, and enterprise architecture.
Prior experience with Creatio or similar CRM platforms (e.g., Salesforce, Microsoft Dynamics) is a plus.
Technical certifications (e.g., AWS, Azure, Salesforce) can be advantageous.
Familiarity with key technologies such as databases, web services (REST, SOAP), and middleware tools.
Experience with business process automation, low-code/no-code development, and customer experience management.