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Customer Retention Support Agent (Voice and Chat) - Remote

Posted 6 weeks ago
Customer Service
Full Time
Worldwide
$4 USD/hour
Customer Support
Communication Skills
Zendesk
Freshdesk
Excel
Google Sheets
ECommerce
CRM Systems

Overview

Join Our Team as a Customer Retention Support Agent (Voice and Chat)! Address customer concerns through voice and chat, focusing on retention and satisfaction.

In Short

  • Assist Customers: Provide exceptional support via inbound calls, chat, and email.
  • Solve Problems: Troubleshoot issues effectively and find quick resolutions.
  • Understand Needs: Personalize interactions to build strong customer relationships.
  • Collaborate: Work closely with your team to enhance the customer experience.
  • Improve Processes: Offer feedback to refine our service quality.

Requirements

  • 1+ Year of experience in customer support or a similar role.
  • Excellent written and verbal communication skills.
  • Comfortable using customer support tools like Zendesk or Freshdesk (preferred).
  • Proficient in Excel or Google Sheets.
  • Calm and solution-focused under pressure.
  • Familiarity with eCommerce and CRM systems is a plus.

Benefits

  • Up to $4 USD per hour with annual increases.
  • Comprehensive health and dental coverage.
  • Paid Time Off to recharge.
  • Performance Bonuses for your hard work.
  • Permanent work-from-home setup.

T.A

TalentPop App

GNM Salon Apparel is a rapidly expanding brand focused on delivering innovative design solutions in the salon apparel industry. The company is dedicated to aligning creative concepts with its brand vision and strategy, fostering a collaborative work environment. With a commitment to employee well-being, GNM Salon Apparel offers competitive salaries, paid time off, health and dental insurance, and the flexibility of remote work. As the company continues to grow, it provides ample opportunities for advancement and encourages creativity and teamwork among its staff.

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