Customer Retention Specialist (Voice and Chat) - Remote

Overview

Join Our Team as a Customer Retention Specialist (Voice and Chat)! Work to retain customers by resolving concerns and providing exceptional service through voice and chat!

In Short

• Assist Customers: Provide exceptional support via inbound calls, chat, and email.
• Solve Problems: Troubleshoot issues effectively and find quick resolutions.
• Understand Needs: Personalize interactions to build strong customer relationships.
• Collaborate: Work closely with your team to enhance the customer experience.
• Improve Processes: Offer feedback to refine our service quality.

Requirements

• 1+ Year of experience in customer support or a similar role.
• Excellent written and verbal communication skills.
• Comfortable using customer support tools like Zendesk or Freshdesk (preferred).
• Proficient in Excel or Google Sheets.
• Calm and solution-focused under pressure.
• Familiarity with eCommerce and CRM systems is a plus.

Benefits

• Up to $4 USD per hour with annual increases.
• Comprehensive health and dental coverage.
• Paid Time Off to recharge.
• Performance Bonuses for your hard work.
• Permanent work-from-home setup.