Customer Success Manager - Remote

Overview

The client is building a global movement to empower founders and entrepreneurs by providing proven systems for audience growth, brand building, and community engagement. Their mission is to help millions of founders scale their businesses to new heights through a blend of automation, high-level strategy, and cutting-edge personal branding techniques.

In Short

• Manage a portfolio of ~40 founders.
• Conduct ~25 1:1 coaching calls weekly.
• Drive high engagement within the community.
• Track progress and client outcomes using Asana.
• Collaborate on the development of client journeys and playbooks.
• Collect feedback and propose solutions for improvement.
• Work closely with the Success team to maximize client outcomes.

Requirements

• Experience in customer success or coaching.
• Strong communication and interpersonal skills.
• Ability to manage multiple clients effectively.
• Proficient in using project management tools like Asana.
• Passion for helping others succeed.

Benefits

• Opportunity to make a significant impact in clients' lives.
• Work in a rapidly scaling organization.
• Access to training and development resources.
• Flexible working conditions.