Global Head of Collections and Customer Support - Remote

Overview

The Global Head of Collections and Customer Support will oversee the collections and customer support functions for Tala across all markets, managing both the global center of excellence and the operational teams in Mexico, the Philippines, and Kenya.

In Short

• Oversee collections and customer support functions globally.
• Manage operational teams in Mexico, the Philippines, and Kenya.
• Define overall strategy for customer support and collections.
• Deliver meaningful customer-facing impact.
• Represent customer concerns to the leadership team.
• Connect product features with customer experiences.
• Drive high-touch interactions with customers.
• Work in a remote-first environment.
• Engage with a global team across multiple countries.
• Support Tala's mission to empower the Global Majority.

Requirements

• Experience in customer support and collections management.
• Strong leadership and strategic planning skills.
• Ability to manage teams across different regions.
• Excellent communication and interpersonal skills.
• Passion for customer experience and satisfaction.
• Understanding of financial services and emerging markets.
• Ability to work in a remote-first environment.
• Entrepreneurial spirit and problem-solving mindset.
• Experience in a global or multicultural setting.
• Commitment to Tala's mission and values.

Benefits

• Opportunity to make a significant impact on customers' lives.
• Work with a diverse and global team.
• Flexible working environment.
• Competitive salary and benefits package.
• Engagement in a mission-driven organization.
• Professional development opportunities.
• Access to innovative financial solutions.
• Support for work-life balance.
• Participation in a growing fintech company.
• Contribute to empowering underserved communities.