Support Specialist Finance - Remote

Overview

The Support Specialist Finance role is focused on providing real-time support to dental and veterinary clinics, ensuring seamless customer service related to finance and payment queries.

In Short

• Handle simple loan-related queries and refund requests.
• Meet SLA expectations for low-complexity finance tickets.
• Communicate empathetically with customers regarding their finance queries.
• Escalate sensitive complaints and document refund actions accurately.
• Understand finance terms and navigate internal tools confidently.
• Track refund requests and keep ticket notes updated.
• Recognize cases requiring compliance review and escalate promptly.
• Work in a remote-first environment with occasional team gatherings.
• Join a rapidly expanding company in the finance sector.
• Support over 5,000 dental practices in the UK.

Requirements

• Experience in customer support or related field.
• Strong communication skills and empathy in customer interactions.
• Basic understanding of finance concepts and terminology.
• Ability to troubleshoot technical issues effectively.
• Detail-oriented with strong organizational skills.
• Ability to work independently in a remote setting.
• Experience with ticketing systems is a plus.

Benefits

• Remote-first work environment.
• Opportunity to grow with a rapidly expanding company.
• Team bonding activities twice a year.
• Work with a market leader in patient finance.
• Contribute to improving customer experience in healthcare.