Customer Technical Support Engineer - Tier 1 (LATAM) - Remote

Overview

Synergy Beam Solutions is innovating the future of telecommunications for modern call center operations. As we launch our next-generation platform, we’re seeking a passionate and sharp Tier 1 Customer Technical Support Engineer to join our fully Remote LATAM team.

In Short

• Serve as the primary point of contact for business and communication application users.
• Troubleshoot, reproduce, and document customer issues.
• Identify and report recurring technical issues for process improvement.
• Maintain and expand the internal Knowledge Base.
• Communicate complex technical issues clearly to customers.
• At least 1 year of experience in Technical Support or IT role.
• Proven ability to troubleshoot application workflows.
• Exceptional customer communication skills.
• Professional working proficiency in English.
• Reliable, organized, and detail-oriented mindset.

Requirements

• Experience in Technical Support or IT role.
• Ability to troubleshoot application workflows.
• Exceptional written and verbal communication skills.
• Professional proficiency in English.
• Detail-oriented and flexible mindset.

Benefits

• Opportunity to work remotely.
• Engage with a dynamic team in a growing tech environment.
• Contribute to improving customer experiences.