Concierge Engagement & Marketing Manager - Remote

Overview

Sword Health is on a mission to free two billion people from pain, utilizing AI Care to change lives and save millions for our enterprise clients across three continents. We are recognized for our innovative approach and are seeking a passionate leader to enhance our concierge outreach and ensure exceptional member experiences.

In Short

• Lead and develop the concierge team for white-glove service.
• Manage omni-channel member communications effectively.
• Co-design the AI concierge experience with product and AI teams.
• Optimize member journey and outreach flows.
• Drive data-backed growth and quality outcomes.
• Champion a culture of “unreasonable hospitality”.
• Translate data into actionable insights for team performance.
• Collaborate across departments to enhance service delivery.
• Ensure a high-touch service approach in all interactions.
• Maintain operational rigor in a fast-paced environment.

Requirements

• 5-8 years of experience in managing high-touch service or patient-engagement teams.
• Proven success in lifecycle and growth marketing.
• Experience with AI-enabled customer experience tools.
• Strong operational skills with the ability to create SOPs.
• Ability to translate complex data into clear narratives.
• Creative problem-solving skills to enhance care access.

Benefits

• Opportunity to make a significant impact on a global scale.
• Work in a values-driven environment focused on patient care.
• Collaborate with a talented and growing team.
• Be part of a company recognized as a top startup employer.
• Engage in a culture of continuous improvement and innovation.