Technical Support Specialist - Remote

Overview

The Technical Support team is responsible for educating and empowering Swapcard customers on a global level. Our job starts even before they become our customers: as soon as they visit Swapcard’s website, we are there to guide them through conversations every step of the way to ensure they get the most value out of our product.

In Short

• Join the Technical Support team at Swapcard.
• Educate and empower customers globally.
• Guide customers from their first visit to our website.
• Focus on problem-solving and troubleshooting.
• Help customers maximize their experience with our platform.
• Encourage feedback and ideas for improvement.
• Be part of a supportive team culture.
• Not a stepping stone to other roles.
• Work in a fully remote environment.
• Contribute to a diverse and inclusive workplace.

Requirements

• Strong problem-solving skills.
• Excellent communication abilities.
• Experience in customer support is a plus.
• Ability to work autonomously.
• Desire to improve processes and efficiency.
• Willingness to provide feedback.
• Passion for helping customers.
• Adaptability in a remote work environment.
• Team player with a collaborative mindset.
• Open to learning and growing with the company.

Benefits

• Fully remote work opportunities.
• Supportive team culture.
• Diversity and inclusion initiatives.
• Opportunities for personal and professional growth.
• Flexible work environment.
• Engaging and meaningful work.
• Access to modern tools and technologies.
• Collaborative atmosphere.
• Encouragement of innovative ideas.
• Focus on employee well-being.