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Software Support Specialist I (US, East Coast, Remote)

Posted 9 weeks ago

Overview

The Software Support Specialist I provides support to system users in multiple countries, troubleshooting and resolving user-reported issues while maintaining regulatory compliance.

In Short

  • Provide support to system users via telephone and email.
  • Document all communication with system users.
  • Troubleshoot and resolve user-reported issues.
  • Maintain trial integrity and regulatory compliance.
  • Collaborate with cross-functional teams.
  • Work under pressure in a fast-paced environment.
  • Manage multiple requests with competing priorities.
  • Identify and implement process improvements.
  • Assist with departmental initiatives.
  • Resolve issues related to data integrations.

Requirements

  • Bachelor’s Degree preferred.
  • Computer-operating skills.
  • Friendly, service-oriented attitude.
  • Written and verbal communication skills.
  • Attention to detail.
  • Ability to identify and solve problems efficiently.
  • Ability to work independently.
  • Prior technical support experience preferred.
  • Multilingual skills preferred.
  • Some experience in IRT or related field preferred.

Benefits

  • Salary non-exempt position.

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